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FAQ'S

SHIPPING:

WHEN WILL MY ORDER SHIP?

- ORDERS ARE SHIPPED WITHIN 5-7 BUSINESS DAYS, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. DURING SEASONAL SALES, ORDERS SHIP WITHIN 7-10 BUSINESS DAYS. PLEASE NOTE ORDERS PLACED WITH EXPEDITED SHIPPING ON FRIDAY AFTER 3:30PM EST. WILL NOT SHIP UNTIL MONDAY.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 7 BUSINESS DAYS, PLEASE CONTACT SUPPORT@WEARKROPT.COM. PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?

- ONCE YOUR ORDER HAS BEEN FULFILLED AND DELIVERED TO THE INTENDED LOCATION STATE ON YOUR ORDER KROPT IS NOT RESPONSIBLE FOR STOLEN, MISPLACED, OR LOST PACKAGES. PLEASE FEEL FREE TO REACH OUT TO THE CARRIER WITH THE TRACKING NUMBER YOU RECEIVED AND THEY WILL ASSIST YOU IN FINDING YOUR PACKAGE.  

FIT AND SIZING:

HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?

- THE SIZE YOU CHOOSE MATTERS GREATLY. WHEN DECIDING WHAT SIZE TO ORDER, TAKE YOUR MEASUREMENTS WHEREEVER YOU PLAN ON WEARING THE BAND, NOT YOUR PANT SIZE.

 

NOTE: IF YOU FEEL YOU’RE IN BETWEEN SIZES, WE RECOMMEND GOING WITH THE SMALLER SIZE.

 

IF THE SIZE IS NOT RIGHT THE PRODUCT DOESN’T WORK LIKE IT’S DESIGNED TO. IF IT’S TOO BIG, THEN IT WILL NOT DO IT’S JOB SECURING YOUR TOP, CAUSING YOU TO HAVE TO READJUST FREQUENTLY. IF IT’S TOO TIGHT, THE BAND WILL RIDE UP + ROLL WHICH ISN’T COMFORTABLE.

 

HOW DO I PUT ON KROPT?

- FIRST THINGS FIRST, YOU WANT TO WRAP THE BAND AROUND YOUR STOMACH WITH THE BUTTERFLY CLASP IN THE CENTER OF YOUR STOMACH SO YOU CAN PROPERLY HOOK THE BAND TO YOUR SIZE.
AFTER HOOKING THE BAND TO YOUR DESIRED SIZE, SPIN THE BAND WHERE THE BUTTERFLY CLASP IS IN THE BACK OF YOUR SPINE.
DEPENDENT UPON YOUR OUTFIT, PLACE THE BAND ACCORDINGLY ON YOUR STOMACH.
MAKE SURE THE BAND LAYS PERFECTLY.
THEN, YOU WILL TAKE THE BOTTOM OF YOUR TOP AND ROLL IT INTO THE BAND. ADJUST AS NEEDED SO THE BAND IS STRAIGHT AND EVERYTHING FEELS COMFORTABLE TO YOUR LIKING.
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WHAT SIZE SHOULD I ORDER?
- WHEN DECIDING WHAT SIZE TO ORDER, TAKE YOUR MEASUREMENTS ON WHERE YOU'RE PLANNING TO WEAR THE BAND MOST. FOR INSTANCE, IF YOU PERSONALLY WEAR A LOT OF HIGH WAISTED BOTTOMS MEASURE ABOVE WHERE THE BOTTOMS WOULD HIT.

EMAIL MARKETING:

WHAT CHOICES DO I HAVE?

YOU CAN ALWAYS CHOOSE NOT TO PROVIDE THIS INFORMATION EVEN THOUGH IT MIGHT BE NEEDED TO MAKE A PURCHASE OR TAKE ADVANTAGE OF CERTAIN FEATURES ON OUR SERVICES. YOU CAN UPDATE YOUR PREFERENCES BY CLICKING UNSUBSCRIBE IN ANY OF OUR EMAILS. 

  • By agreeing to these Purchase and Shipping terms, you also consent to receive further electronic communications from us in relation to the Kropt business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. Simply email us at support@wearkropt.com.
  • If you would prefer not to receive marketing emails sent by our brand, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account.
  • In signing up for the first time buyer discount code, you agree to receiving promotional emails from Kropt.
  • Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.